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Frequently Ask Question

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

* For the time being, we DO NOT offer wholesale purchase or purchase price. All items in our website are fixed price.



Q. What are the payment methods available?
MAKEUP & HAIR WORLD offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

*Sign Up for PayPal Account at http://www.paypal.com/

 

2. Maybank2u PAY ( www.maybank2u.com)

Click on the maybank2u.com logo when checking out for payment. It will direct users to the maybank2u.com webssite

 

 


Q. How to change my account personal information and shipping address?



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at mhw371@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA (MALAYSIAN RINGGIT)

Q. How long does the delivery usually takes?

All dosmetic items are couried via POSLAJU MALAYSIA (http://www.poslaju.com.my)

Delivery usually will takes about 2 to 3 working days

Delivery is done 3 times a week : Wednesday morning 10am, Thursday noon  3pm and Saturday noon 5pm (excluding public holidays).


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to mhw371@gmail.com or contact 012-239 1970 for us to clear your doubts.

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